1500 users in first 3 months with mobile app

Connecting Pet Owners with Verified Sitters
CASE STUDY

Pet Watch

Pet Watch needed a comprehensive mobile marketplace platform to connect pet owners with qualified pet sitters through an intuitive booking system, secure payment processing, and community-building features. Our solution connects pet owners seeking reliable care and service providers looking to offer their expertise, creating a seamless digital marketplace for pet services.

What was the challenge?

Our goal was to create a mobile platform that helps pet owners find trustworthy care providers for their pets. The biggest challenge was developing a dual-interface system that serves both pet owners and service providers (pet sitters) with distinct yet interconnected experiences. Beyond just connecting users, we wanted the platform to build trust through verification processes, encourage community engagement through reviews, and create a space where pet owners feel confident leaving their beloved companions in capable hands.

Challenges

  • Developing a dual-interface platform with distinct experiences for pet owners and sitters
  • Creating a robust verification system to establish trust between parties
  • Building a flexible booking system and ensuring secure payment processing
  • Implementing real-time communications between users
  • Developing a scalable infrastructure to support future growth

Scope

  • Develop intuitive mobile applications for iOS and Android with separate interfaces for pet owners and sitters
  • Create comprehensive user profiles including pet management for owners and service offerings for sitters
  • Implement a secure booking and scheduling system with real-time availability
  • Integrate multiple payment options including digital wallet
  • Build messaging functionality for direct communication and design a review and rating system to maintain service quality
Company
Pet Watch
Industry
Pets
Engagement type
Full Mobile Platform Development
Methodology
Agile
Deliverables
Backend Development
Frontend Development
Fully Managed Teams
Mobile Development
QA & Testing
Infrastructure & DevOps
System Architecture
UX / UI Design
API Development & Integration
MVP Development
Project Length
May 2024 - Present
Project Size
$200,000 - $999,999

Approach and Solution

Our goal was to create a mobile platform that helps pet owners find trustworthy care providers for their pets. The biggest challenge was developing a dual-interface system that serves both pet owners and service providers (pet sitters) with distinct yet interconnected experiences. Beyond just connecting users, we wanted the platform to build trust through verification processes, encourage community engagement through reviews, and create a space where pet owners feel confident leaving their beloved companions in capable hands.

Key Features

Dual User Registration & Profiles

  • Specialized onboarding flows for each user type
  • Verification systems for sitters including document uploads
  • Comprehensive pet profiles for owners

Service Management

  • Service catalog customization for sitters
  • Service discovery and filtering for owners
  • Transparent pricing and availability display

Booking System

  • Real-time availability calendar
  • 5-step booking process
  • Appointment tracking and status updates

Payment Infrastructure

  • Secure Transaction Processing
  • Digital wallet functionality

Communication Tools

  • In-app messaging system
  • Smart notification system
  • Automated reminders

Trust Building Features

  • Ratings and reviews system
  • Vaccination tracking and verification
  • Service completion verification

How we approached it?

We adopted a user-centric approach, focusing on creating intuitive experiences that address the specific needs of both pet owners and service providers (pet sitters).

UX Research
As the demand for Smart TV apps continues to soar, it's essential to understand the complexities and challenges inherent in this specialized field. Why developing for Smart TVs is a whole new ball game compared to traditional web applications?
Wireframes
As the demand for Smart TV apps continues to soar, it's essential to understand the complexities and challenges inherent in this specialized field. Why developing for Smart TVs is a whole new ball game compared to traditional web applications?
Prototyping
As the demand for Smart TV apps continues to soar, it's essential to understand the complexities and challenges inherent in this specialized field. Why developing for Smart TVs is a whole new ball game compared to traditional web applications?

The Solution

As the demand for Smart TV apps continues to soar, it's essential to understand the complexities and challenges inherent in this specialized field. Why developing for Smart TVs is a whole new ball game compared to traditional web applications?

No items found.

Outcome

  • Transformed startup idea into a growing marketplace
  • Built trust-based community of pet owners and providers
  • Enabled secure, efficient booking
  • Introduced scalable monetization via commissions
1500+
Registered users within first three months of launch
90%+
Service providers report increased business opportunities
90%+
pet owners indicate increased confidence in finding reliable care
4.5
average rating on mobile platforms (Google Play, App Store)

"From a technical standpoint, their disciplined focus on meeting tight deadlines, responsive collaboration with the client, and modular architecture contributed decisively to launching the app on schedule and ensuring reliability and maintainability."

Mihajlo Dinčić
Senior Mobile Developer

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Pet Watch

Tools and technologies used in this project :

React Native

React.js

PostgreSQL

Ruby on Rails

Azure DevOps

Figma

WordPress

Microsoft Azure Cloud Platform

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Project Details

  • Company Type: Pet Care Services
  • Industry: Pet Care & Services
  • Engagement Type: Full Mobile Platform Development
  • Team Size: 10 specialists
    • Backend: 2
    • Web/Mobile: 3 (iOS/Android)
    • QA: 1
    • DevOps: 1
    • UI/UX: 1
    • Growth Manager 1
    • Project Management: 2
  • Methodology: Agile
  • Budget: €200 - 250K
  • Duration: 15 months

DELIVERABLES

Backend Development

Frontend Development

Fully Managed Teams

Mobile Development

QA & Testing

Infrastructure & DevOps

System Architecture

UX / UI Design

API Development & Integration

MVP Development

No items found.

Challenge and Scope

Our goal was to create a mobile platform that helps pet owners find trustworthy care providers for their pets. The biggest challenge was developing a dual-interface system that serves both pet owners and service providers (pet sitters) with distinct yet interconnected experiences. Beyond just connecting users, we wanted the platform to build trust through verification processes, encourage community engagement through reviews, and create a space where pet owners feel confident leaving their beloved companions in capable hands.

Challenges

  • Developing a dual-interface platform with distinct experiences for pet owners and sitters
  • Creating a robust verification system to establish trust between parties
  • Building a flexible booking system and ensuring secure payment processing
  • Implementing real-time communications between users
  • Developing a scalable infrastructure to support future growth

Scope

  • Develop intuitive mobile applications for iOS and Android with separate interfaces for pet owners and sitters
  • Create comprehensive user profiles including pet management for owners and service offerings for sitters
  • Implement a secure booking and scheduling system with real-time availability
  • Integrate multiple payment options including digital wallet
  • Build messaging functionality for direct communication and design a review and rating system to maintain service quality

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Key Features

  • Dual User Registration & Profiles
    • Specialized onboarding flows for each user type
    • Verification systems for sitters including document uploads
    • Comprehensive pet profiles for owners
  • Service Management
    • Service catalog customization for sitters
    • Service discovery and filtering for owners
    • Transparent pricing and availability display
  • Booking System
    • Real-time availability calendar
    • 5-step booking process
    • Appointment tracking and status updates
  • Payment Infrastructure
    • Secure Transaction Processing
    • Digital wallet functionality
  • Communication Tools
    • In-app messaging system
    • Smart notification system
    • Automated reminders
  • Trust Building Features
    • Ratings and reviews system
    • Vaccination tracking and verification
    • Service completion verification

Business Impact

  • The platform has innovated how pet owners find care services,
  • Moving from mouth to mouth recommendations to transparent,
  • Tech driven marketplace.
  • Sustainable business model through service commissions while building a valuable dedicated user base in the growing pet care industry.

Team Structure

  • Core Development Team: 5 developers responsible for backend development, UA/UX design, system architecture, and feature development.
  • Mobile Development Team: 3 developers focused on iOS and Android application development, ensuring cross-platform consistency.
  • QA: 1 automated QA engineer ensuring the highest quality with automated and manual testing
  • Support Team: 2 members providing user assistance, growth operations and client relationship management.

Responsibilities

  • Backend Team: API development, Database architecture, Server-side optimization
  • Mobile Team: Cross-platform implementation, User interface development, Platform-specific optimizations
  • QA:  Comprehensive testing strategy, Automated and manual testing, Quality assurance processes
  • DevOps:  Cloud infrastructure, Deployment automation, System monitoring
  • UA/UX Designer: User experience research, Interface design, User flow optimization
  • Growth Manager: ASO and SEO organic growth, User Acquisition (mobile and web), Social media
  • Project Manager: Sprint planning and coordination, Client communication, Resource allocation

Pet Watch

https://clutch.co/go-to-review/a559e6b3-2f54-47cd-8843-35781707bb8f/345476

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